Terms, Privacy Policy & Cancellation Policy

Cancellation Policy

1. Membership Cancellation

All memberships are no lock-in and can be cancelled at any time.
To cancel, please provide at least 24 hours’ notice in writing via email
If less than 24 hours’ notice is provided, a fee may be charged

2. Class & Session Cancellations

Group Fitness Classes

You can cancel or reschedule a class booking up to 24 hours before the start time without incurring a charge.
Late cancellations or no-shows may incur a $10 fee or loss of that session credit.

Personal Training Sessions

Personal training sessions require at least 24 hours’ notice to cancel or reschedule.
Cancellations made with less than 24 hours’ notice may be charged in full.

3. Membership Holds

Members may pause their membership for up to 8 weeks per year for reasons such as travel, illness, or injury.

4. How to Cancel or Suspend

To cancel, pause, or adjust your membership, please get in touch with us:
riseandstrivefit@gmail.com
0415641106

5. Refunds

Refunds are provided if you are unsatisfied with the service.

Terms and Conditions

Last updated: November 2025

Welcome to the Rise & Strive Fitness website.
By accessing or using this website, you agree to the following Terms of Use.
If you do not agree with these terms, please do not use our site.

1. General Information

This website is owned and operated by Rise & Strive Fitness (“we”, “our”, or “us”).
ABN: 93 506 276 729
Email: riseandstrivefit@gmail.com
Location: Ruse, NSW, Australia

The information on this website is for general information purposes only.
It should not be taken as medical or professional fitness advice.
Always consult your doctor or healthcare professional before starting a new training or exercise program.

2. Use of This Website

You agree to use this website lawfully and not for any purpose that may:

Damage, disable, or interfere with the site or other users’ access
Involve any illegal, misleading, or harmful activity
Violate our intellectual property rights or the rights of others

We reserve the right to suspend or block access to anyone misusing the site.

3. Bookings, Payments, and Services

If you make an enquiry or booking through this website:

All prices, services, and schedules are subject to change.
Payment, cancellation, or refund policies will be clearly explained before you confirm any booking.
We reserve the right to refuse service in certain circumstances (e.g., safety concerns or non-payment).

4. Intellectual Property

All content on this website — including text, images, graphics, videos, and logos — is owned by Rise & Strive Fitness unless otherwise stated.

You may view, download, or print material for personal use only.
You may not reproduce, copy, or redistribute any content without our prior written permission.

5. Links to Other Websites

This website may include links to third-party sites (e.g., social media or booking platforms).
We are not responsible for the content or privacy practices of those sites.

6. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for any injury, loss, or damage arising from the use of this website or reliance on its content.
Exercise and fitness activities involve inherent risks. You participate at your own discretion and risk.

7. Privacy

Your use of this website is also governed by our [Privacy Policy], which explains how we collect and manage your personal information.

8. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and any disputes will be handled in NSW courts.

9. Changes to These Terms

We may update these Terms of Use from time to time.
The latest version will always be available on this page with the updated date shown above.

1. Overview

Rise & Strive Fitness (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Privacy Act 1988 (Cth).

By using our website, submitting an enquiry, or using our services, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect personal information such as:

Your name
Email address
Phone number
Any details you provide through our enquiry or booking forms
Information about your goals or fitness interests

Health and injury history

3. How We Collect Information

We collect information when you:

Contact us through our website or social media
Book a session or request a consultation
Sign up to our mailing list or promotions
Interact with our website (cookies, analytics)

4. Why We Collect Information

We collect and use your personal information to:

Respond to enquiries and provide services
Manage bookings and communicate with clients
Send updates, offers, or newsletters (if you’ve opted in)
Improve our website and service quality
Meet any legal or regulatory obligations

5. How We Store and Protect Your Information

Your personal information is stored securely in digital form.
We take reasonable steps to protect it from misuse, loss, and unauthorised access — including password protection, limited staff access, and secure online systems.

If you contact us via third-party platforms (like Instagram, Facebook, or booking apps), your information is also subject to their privacy terms.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited data with trusted third-party providers who assist in operating our business (for example: email or booking software, or website hosting).
These providers are required to handle your information in accordance with Australian privacy laws.

7. Cookies and Analytics

Our website may use cookies and Google Analytics to understand visitor behaviour and improve user experience.

You can adjust your browser settings to refuse cookies, though some parts of the site may not function properly without them.

8. Accessing or Updating Your Information

You can request access to, or correction of, your personal information at any time by emailing us at riseandstrivefit@gmail.com
We’ll respond to your request within a reasonable time.

9. Opting Out of Marketing

If you receive marketing emails from us, you can unsubscribe at any time using the link provided or by contacting us directly.

10. Contact Us

If you have any questions, concerns, or complaints about how we handle your information, please contact:

Rise & Strive Fitness
Email: riseandstrivefit@gmail.com
Location: Ruse, NSW, Australia

We’ll do our best to resolve your concern in accordance with the Australian Privacy Principles (APPs).

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

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